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WORKSHOP: How to handle tricky conversations with confidence

25th October 2023 | 10:00 - 12:00 WORKSHOP
People & skills
Sales & marketing

Event description

We all face (and often fear) difficult situations with people at work which can easily escalate – whether with customers, suppliers, staff or colleagues.

The key is to address it as soon as it arises (e.g. a performance issue, unacceptable behaviour or a disagreement with a colleague). The longer we leave it, the worse it can get.

Elaine will share practical tips on how to plan for and address tricky conversations in a calm, confident and professional manner.

Please note, this workshop will be held on location at our Gloucester Growth Hub, see below for more details.

What will I learn

  • Get a time-saving checklist to help you plan for potential tricky conversations
  • Gain insight into better understanding your audience, and how that will help you to get better outcomes.
  • Become more confident at giving difficult feedback or raising performance issues
  • Learn to communicate bad or unpopular news in a calm and empathetic way
  • Learn how to structure your conversations to ensure you get your point across in a way that is clear, professional and non-confrontational.

Who should attend

Anyone who deals with staff, colleagues, customers or suppliers. Particularly those who are in a position of responsibility where they are expected to manage other people. That's anyone and everyone.

Event Accessibility

The Growth Hub is committed to providing universal access to all of our events. Please contact the Gloucester Growth Hub team on or call 01242 715400 to request disability accommodations. Advance notice is necessary to arrange for some accessibility needs so we request you contact us at least five working days before the event whenever possible.

About the speaker


Elaine is a communications and conflict expert who is helping to create a world of better quality conversations:
• A world where we all say the right things to the right person, in the right tone of voice, at the right time and in the right location or through the right medium.
• And a world where the recipient takes it in the right way.

Her business, Canny Conversations, was inspired by 20-odd years in senior roles in commercial organisations – and experiencing all of those tricky, half-hearted, mis-directed, mis-understood, well-intentioned-but-badly-executed, ill-thought-through or not-had-at-all conversations in the workplace.

What a waste of time and energy!

Her aim is to help you to focus yourself and your people on your key priorities – and reduce the wasted time, effort and cost that can come from poor interactions.

She offers a mix of services and solutions which include:
• Consultancy
• Training and development
• Facilitation
• Mediation
• One to one support

She is a qualified workplace mediator, a communications professional and a relentlessly helpful person.


University of Gloucestershire, Oxstalls Campus, Oxstalls Lane, Longlevens Gloucester Gloucestershire GL2 9HW

Event organised by


Gloucester Growth Hub

The Growth Hub is based at the University of Gloucestershire’s Oxstalls Campus in Gloucester. Partnered with both the University and GFirst LEP, The Growth Hub is here to help every Gloucestershire business grow.

Key themes

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10:00 - 12:00
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