Privacy Policy


Effective as of 25 May 2018

The Growth Hub is a partnership between the University of Gloucestershire and GFirst LEP. This privacy policy explains how The Growth Hub will use any personal information we collect about you when you use our service.

We collect information about you when you visit us in person, create an account with us or request support from us. Website usage information is collected using cookies. By using The Growth Hub website and services, you consent to the data practices described in this statement.

Identity and contact details of the Data Controller

The University of Gloucestershire is registered with the Information Commissioner’s Office as a Data Controller and is committed to protecting the rights of individuals in line with Data Protection legislation.

A copy of this registration can be found here.

Contact details of the Data Protection Officer

The Data Protection Officer is responsible for advising the University on compliance with Data Protection legislation and monitoring its performance against it.  If you have any concerns regarding the way in which the University is processing your personal data, please contact the Data Protection Officer at:

Data Protection Officer

University of Gloucestershire

Registrar’s Directorate

Fullwood House

The Park

Cheltenham, GL50 2RH


What information do we collect about you?

The Growth Hub collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. The Growth Hub also collects anonymous demographic information, which is not unique to you, such as your postcode, preferences, interests and favourites. When you engage with direct support services with us, we may also ask for equality and diversity information to identify which groups are benefitting from our service; including gender, age, ethnicity and disability.

There is also information about your computer hardware and software that is automatically collected by The Growth Hub. This information can include: your IP address, browser type, domain names, access times and referring Website addresses. This information is used by The Growth Hub for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of The Growth Hub website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through The Growth Hub public message boards, this information may be collected and used by others. Note: The Growth Hub does not read any of your private online communications.

The Growth Hub encourages you to review the privacy statements of websites you choose to link to from The Growth Hub so that you can understand how those websites collect, use and share your information. The Growth Hub is not responsible for the privacy statements or other content on websites outside of The Growth Hub.

We also encourage you to read and acknowledge the privacy statement of the European Regional Development Fund (ERDF), which is applicable if you are receiving direct support services (workshops, Navigators, Guides) from The Growth Hub.

How will your information be used?

We collect information about you so that we can keep you up to date with services that can help your business grow.

We also collect information about you to report on our impact, to the University of Gloucestershire, GFirst LEP, the European Regional Development Fund (ERDF), Ministry of Housing, Communities & Local Government (MHCLG) and the Department for Business, Energy & Industrial Strategy (BEIS).

We use your information collected from the website to personalise your repeat visits to our website. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

We will send you information about services and events of ours, and other relevant organisations, which are of genuine interest to your business growth. You may opt out of these communications at any time by clicking the link in the communication.

You have a right at any time to stop us from contacting you for marketing purposes.

What is our lawful basis for processing your personal data?

All services from The Growth Hub are fully-funded, at no cost to you, by the European Regional Development Fund. As a Gloucestershire business or stakeholder, we have deemed that you have a legitimate interest in hearing about these services. You have the right to object to this statement, and opt out of any and all communications; at any time.

Who your personal information is shared with?

We do not share your personal data with any third parties for marketing purposes. We only share your personal data for reporting purposes, to prove our fulfilment of the Growth Hub contract, to the University of Gloucestershire, GFirst LEP, the European Regional Development Fund (ERDF), Ministry of Housing, Communities & Local Government (MHCLG) and the Department for Business, Energy & Industrial Strategy (BEIS).

Transfers to third countries and safeguards in place

Your data will not be transferred out of the European Union.

The Growth Hub secures your personal information from unauthorised access, use or disclosure. The Growth Hub secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

How long will your information be held?

We are required to maintain your records until 2033.

What are your Rights?

Under Data Protection Legislation you have the following rights:

  • to request access to, and copies of, the personal data that we hold about you;
  • to request that we cease processing your personal data;
  • to request that we do not send you any marketing communications;
  • to request us to correct the personal data we hold about you if it is incorrect;
  • to request that we erase your personal data;
  • to request that we restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal);
  • to receive from us the personal data you have provided to us, in a reasonable format specified by you, to another data controller;
  • to object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights and freedoms.

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

Any requests or objections should be made in writing to the University’s Data Protection Officer, contact details are in Section 2 of this Privacy Notice.

How to make a complaint

If you have queries, concerns or wish to raise a complaint regarding the way in which your personal data has been processed you should contact the Data Protection Officer in the first instance, using the contact details under Section 2 above.   

If you still remain dissatisfied, then you have the right to apply directly to the Information Commissioner’s Office (ICO) for a decision. The ICO can be contacted at:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,

Telephone: 0303 123 1113



Please contact us if you have any questions about our privacy policy or the information we hold: / 01242 715400

The Growth Hub, Oxstalls Campus, Oxstalls Lane, Longlevens, Gloucester, GL2 9HW